How we protect your information.

Chauffeur in Dublin is the trading name of Personalised Chauffeur, a private chauffeur service based in Ireland. For the purposes of data protection law, Personalised Chauffeur is the data controller responsible for your personal data.

Our contact details are: Business name: Personalised Chauffeur, trading as Chauffeur in Dublin. Registered address: Watersedge, Oldtown Demesne, Naas, Ireland. Website: chauffeurindublin.ie. Email: chauffeurindublin@outlook.ie. Phone: +353 85 111 2728. If a company registration number applies, it is available on request.

We collect personal data directly from you when you submit an enquiry form, email or call us to arrange a booking, leave a review, or correspond with us about your journey.

This may include contact details such as your name, email address and phone number; journey details such as pick-up and drop-off locations, date, time, flight or event details; passenger information such as number of passengers and special requirements; billing details for invoices; technical data such as IP address, browser type, pages visited and device type; and correspondence such as emails, enquiry form submissions and call notes.

We do not collect payment card details through our website. Our enquiry form is used to gather your requirements only; payment is arranged separately once your booking is confirmed.

We do not knowingly collect personal data from children. Our services are intended for adults arranging transport, although passenger details may include information about children travelling as part of a booking, such as the need for a child seat, provided by the booking adult.

At present, our website does not intentionally set first-party analytics cookies and does not currently use Google Analytics. We do use third-party services that may process technical data when you interact with them, including Google Maps, OpenStreetMap map tiles, Vercel hosting and Formspree form handling.

Google Maps and other third-party embeds may set cookies or use similar technologies according to their own privacy policies. You can control or disable cookies through your browser settings at any time.

If we add non-essential analytics or marketing cookies in future, we will update this policy and, where required by law, request consent through a cookie banner before those cookies are used.

Under the GDPR, we must have a valid legal basis for processing your personal data. We rely on contract where processing is needed to take your booking, communicate with you about your journey, and provide the chauffeur service you requested.

We rely on legitimate interests to run and improve our business, keep records for accounting purposes, maintain the security of our vehicles and website, and respond to general enquiries. We rely on legal obligation where processing is needed to comply with Irish tax, accounting, transport or lawful authority requirements. We rely on consent where we ask for your permission specifically, such as optional marketing emails or non-essential cookies.

We use personal data to respond to enquiries and provide quotes, confirm and manage bookings, deliver chauffeur services, coordinate pick-up and drop-off arrangements, communicate before, during and after your journey, arrange invoicing and separate payment processing, maintain business and accounting records, improve our website and services, comply with legal and regulatory obligations, and send service-related communications.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

We do not sell your personal data. We may share it with trusted third parties who help us run our business, including chauffeurs and drivers, payment processors, IT and website service providers, email providers, analytics or map providers, professional advisers such as accountants or insurers, and public authorities where disclosure is required by law.

Any third party who processes personal data on our behalf is required to handle it securely and only in line with our instructions.

Where possible, we store and process personal data within Ireland and the European Economic Area. Some service providers, such as website hosting, form handling, maps or analytics tools, may transfer data outside the EEA. Where this occurs, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your data in line with GDPR requirements.

We retain personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting or reporting requirements. Booking and journey records may be retained for up to 7 years in line with Irish tax and accounting record-keeping obligations.

Enquiry form submissions that do not result in a booking may be retained for up to 12 months, then deleted. Marketing consent records are retained until you withdraw consent or unsubscribe, plus a reasonable period to evidence compliance. Where we no longer need personal data, we securely delete or anonymise it.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These include restricting access to personal data to those who need it to carry out their role, using secure systems for storing booking and contact information, and reviewing our practices periodically.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Under the GDPR, you have the right to access your personal data, request correction of inaccurate or incomplete data, request erasure where there is no legal reason for us to continue holding it, request restriction of processing, request portability where technically feasible, object to processing based on legitimate interests, and withdraw consent where processing is based on consent.

To exercise these rights, contact us at chauffeurindublin@outlook.ie. We will respond within one month, as required by the GDPR, and may need to verify your identity before processing certain requests.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland. Phone: +353 1800 437 737 / +353 1 765 0100. Email: info@dataprotection.ie. Website: www.dataprotection.ie.

Our website may contain links to third-party websites, for example map providers, partner businesses or social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review the privacy policy of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised Last updated date.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us by email at chauffeurindublin@outlook.ie, by phone at +353 85 111 2728, or by post at Watersedge, Oldtown Demesne, Naas, Ireland.